At Glasgow Law Practice, we understand how daunting it can be to face legal challenges, especially when it comes to criminal matters. That’s why our approach to initial inquiries is designed to provide you with prompt support, clear information, and reassurance from the very beginning. Here’s what you can expect when you reach out to us for assistance.
Prompt Response from Our Criminal Team
When you make your first inquiry, you will be contacted by one of our solicitors within the criminal team. We aim to respond as quickly as possible. If a solicitor is available at the time of your call, you will be transferred directly to them, ensuring you receive immediate assistance.
Understanding Your Situation
During the initial call, we’ll begin by understanding the nature of your case. For instance, we may ask:
- Have you received a citation to attend court?
- Were you recently released on a bail undertaking with a court date?
- What specific documents or charges are you dealing with?
These questions help us assess the type of hearing involved and determine the best way to assist you.
Explaining the Process
Once we’ve gathered the necessary details, we will explain the next steps. This includes:
- Discussing the charge and its implications.
- Outlining the process of meeting with a solicitor.
- Offering options for how the case can be managed: via telephone, video call, or in-person meetings at our office.
We strive to provide initial advice during the first call and schedule your first appointment within a few days, or sooner if necessary.
Tailoring Our Approach Based on Case Severity
We understand that not all cases are the same. For minor matters, such as a straightforward road traffic offense, we may schedule an appointment within a week or two. However, for more serious charges, we will prioritize an immediate in-person meeting to address your concerns thoroughly and provide the support you need.
Addressing Common Concerns
During the initial call, we take time to:
- Explain whether you need to attend the first hearing. For cited cases, we often handle the first hearing on your behalf. However, if you’ve been arrested and released on bail, you will need to attend court, and we’ll guide you through that process.
- Reassure you about court procedures, including what to wear, where to go, and what to expect.
- Arrange to meet you at court to ensure you feel comfortable and supported.
Discussing Costs
We know that legal costs can be a concern. We’ll talk you through your options, including:
- Eligibility for legal aid.
- Fixed-fee arrangements for criminal cases.
Our goal is to provide transparency and ensure you have all the information you need to make informed decisions.
Alleviating Anxiety
One of the biggest worries for many clients is the potential outcome of their case, including the risk of losing their liberty. While we can never guarantee an outcome, we’ll review the initial documents and provide a realistic assessment. Often, this helps ease our clients’ fears and provides clarity about what to expect.
Providing Reassurance
By the end of the initial 10-15 minute call, we aim to leave you feeling more at ease. Whether it’s answering your questions, addressing your concerns, or simply explaining the process, we’re here to help take the worry out of the situation and provide the support you need.
At Glasgow Law Practice, we believe that the first step in any legal matter is ensuring our clients feel informed and supported. If you need assistance, don’t hesitate to get in touch with our criminal team. We’re here to guide you every step of the way. Call us directly on 0141 248 2999 to schedule an appointment. We’re here to help.
